FREQUENTLY ASKED QUESTIONS
GENERAL FAQ FOR ANNOUNCE/ON SALE
A: We will be releasing the day-by-day line up in April.
A: Tickets will be on sale Friday, March 24, at 12pm PDT.
A: Gates will open at 5pm PDT on Friday and 2pm PDT on Saturday and Sunday.
A: There are no ins and outs.
A: Bottled water will be $2 but we have hydration stations with multiple water fountains to refill your water bottle.
A: Yes, empty plastic water bottles are allowed in the festival. Under no circumstances can you bring any type of glass, aluminum or other metal water bottles, including, but not limited to, Klean Kanteens, S’well bottles, and ANY other metal containers.
A: Yes, there are shade areas throughout the park. These areas will be easily located on the festival map.
A: Professional style cameras with detachable lenses are not allowed at festival.
A: Yes, kids 8 years of age and under are free but need to be attended by an adult 18 or over at all times.
A. Yes. If you already have the app, you will just need to update it.
A: Yes. Medical stations will be clearly marked on the festival map.
A: Before entering the festival, please make sure all of the medications are properly labeled with name, phone number, and emergency contact. Names on prescriptions must match the person's ID. Notify a security guard at the entrance and the medical staff on site will assist you with storing your medications. Medical marijuana or marijuana of any kind is not allowed at the festival
A. Yes, there will be an area in the medical tent to breastfeed or pump, but we do not have the facilities to store breast milk.
A. Yes, we have a full range of services for our ADA guests. Please check back on our site for a complete list of ADA FAQ or email firstname.lastname@example.org for specific questions.
A: Yes. ATMs will be available at various locations, please check the festival map day of show.
A: Email us at email@example.com.
A: Email us at firstname.lastname@example.org.
A: No, the original purchaser must be present with ID for the passes to be released.
A: Limited quantities of single day tickets will be available in mid April.
A. Yes, 4 per order.
A. No, tickets are only available online at www.fyffest.com.
A: This "authorization" is a temporary charge to your account to establish if the account is valid and contains sufficient funds for your purchase order. This $1.00 charge "falls off" your account and is NOT an extra fee.
A: Wristbands will start shipping in late June/early July. Join our email list and follow us on social media for updates.
A: You will receive an email when your order ships.
A: You can enter a shipping address at check out if different from your billing address. Please note the last day to update your shipping address is May 31st or within 24 hours of purchase / whichever is later. After completing your purchase: 1. Login to your account by visiting FYF 2017's ticket purchase page. 2. Click on the "Log In" tab and login to your account. 3. Click on "Order History" in the "My Account" tab. 4. Select your order using the order number or date of purchase as reference. 5. Click on the "Edit" button next to your shipping details and then update the shipping address to where you would like the credentials sent. If for any reason you cannot log into your account please contact customer service at 855.278.6345 (M-F, 9-5 MST) and one of the representatives will be happy to assist you.
A: Any changes to personal information such as your billing address or email on the account can be completed by following the following steps: 1. Login to your account by visiting FYF 2017's ticket purchase page. 2. Click on the "Log In" tab and login to your account. 3. Click on the "My Account" tab. 4. Make any necessary changes to your email address or billing address information. 5. Click Submit. If for any reason you cannot log into your account please contact customer service at 855.278.6345 (M-F, 9-5 MST) and one of the representatives will be happy to assist you.
A: Passes are non-transferable; you will not be able to remove your pass once it has been applied to your wrist. Any passes that have been tampered with in the attempt to remove will not be valid.
A: No need to panic. Simply click on "Log In" from the FYF purchase page. Or you can contact Ticket Purchase Support: Phone: (855) 278-6345 Website: http://support.festivalticketing.com/ Hours: 8 AM to 5 PM MST
A: We accept Visa, MasterCard, Discover and American Express. No other form of payment will be accepted.
A: A $299 GA three day pass will all fees will come to $322. A $549 VIP ticket with all fees will come to $599. A $125 single day pass with all fees will come to $142.
A. International orders will be accepted. There will be a $25 shipping fee for any international orders requesting shipment. If you want your passes shipped, please order by Wednesday June 28th. Will call will be offered free of charge on all international orders.
A: We aren't able to guarantee that you will be able to see or hear every artist at the festival. Some artists are performing on stages with limited audience capacity and it's possible that multiple artists you may want to see are playing at the same time on separate stages. The lineups are subject to change due to possible artist cancellations or switching days. Unfortunately, we will not be able to offer a refund if you are unable to view all your desired performances.
A: Payment plans will be available on all ticket types when tickets go on sale Friday, 3/24 at 12pm.
A: Unfortunately no, once an order is processed and paid in full we can't change it to an EZ Pay order.
A: Yes, for both please contact Ticket Purchase Support. Phone: 855.278.6345 Email: email@example.com Hours: 8 AM - 5 PM (MST)
A: No. The date of your scheduled payment cannot be changed. You will be charged the same day of each month that you made your initial purchase on.